Terms & Conditions for Report Credits


1.                Definitions
App means the Regulation 38 App

Report means the reports generated by a User inputting information and data into the App.

Report Credit(s) means the report credits for use with the App purchased by you through our website on the terms set out below.

User means the individual inputting data and information into the App.



2.                These terms
2.1            What these terms cover. These are the terms and conditions on which we supply the Report Credit(s) to you.

2.2            Why you should read them. Please read these terms carefully proceeding. These terms tell you who we are, how we will provide the Report Credit(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


3.                Information about us and how to contact us
3.1            Who we are. We are Thermatech Fire Consultants Limited a company registered in England and Wales. Our company registration number is 6236295 and our registered office is at Stone Street Court, 4, Stone Street, Hadleigh, Ipswich, IP7 6HY. Our registered VAT number is GB909895956.

3.2            How to contact us. You can contact us by telephoning our customer service team at help@regulation38.co.uk.

3.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


4.                Our contract with you
4.1            How we will accept your order. Our acceptance of your order will take place when we issue you with the Report Credits, at which point a contract will come into existence between you and us.

4.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this  and will not charge you for the Report Credit(s).

4.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.4            We only sell to the UK. Our website is solely for the promotion of our products and services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.


5.                Our rights to make changes
5.1            Minor changes to the App. We may change the App:

(a)         to reflect changes in relevant laws and regulatory requirements; and
(b)         to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the App or Report Credit(s).

5.2            Updates to the App. We may update or require you to update the App if we make changes before you can use the Report Credit(s).


6.                Providing the Report Credit(s)
6.1            When we will provide the Report Credit(s). We will make the Report Credit(s) available for use by you as soon as we accept your order.

6.2            We are not responsible for delays outside our control. If our supply of the Report Credit(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Report Credit(s) you have paid for but not received.


7.                Our rights to end the contract
7.1            We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

8.                If there is a problem with the Report Credit(s)
8.1            How to tell us about problems. If you have any questions or complaints about the Report Credit(s), please contact us. You can email our customer service team at help@regulation38.co.uk.

9.                Price and payment
9.1            Where to find the price for the Report Credit(s). The price of the Report Credit(s) (which includes VAT) will be the price indicated on the order pages when you placed your order.

9.2            We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Report Credit(s), we will adjust the rate of VAT that you pay, unless you have already paid for the Report Credit(s) in full before the change in the rate of VAT takes effect.

9.3            When you must pay and how you must pay. We accept payment with all major credit and debit cards. You must pay for the Report Credit(s) before you download them.


10.            Our responsibility for loss or damage suffered by you
10.1         We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2         We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

10.3         We are not liable for liable for the content of the Reports. The Reports are generated by the App purely using information and data inputted by the User and we are therefore not responsible nor liable for the content of the Reports in any way.

11.            Other important terms
11.1         We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

11.2         You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.3         Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.4         If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5         Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.6         Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Report Credit(s) in the English courts.

11.7         Data and information inputted into the App by the User. We do not have access to any data information inputted in to the App by the User. This data is held securely and only accessible via secure connection by the Fire and Rescue Service for the purpose of reviewing the structure and layout of any buildings which they are attending to in an emergency situation.